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G&L Quality Control Concerns

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  • #157387
    Armyadarkness
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    I’m glad they reached out and said they would fix the issue.

    Oh good. Now which elevator pass would you like to buy? The gold gets you anywhere in the whole chocolate factory.

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #157388
    Armyadarkness
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    The saga continues:

    As many of you know, there were a couple of mistakes on my SB-1 build sheet: they listed the fingerboard as rosewood instead of ebony; they listed white pearl inlay dots instead of no top dots.

    My dealer either couldn’t get a reply from G&L about correcting the mistakes or they just didn’t try very hard.

    Yesterday Quattrocordes recommended I post my complaint on their Instagram account. I did and they responded quickly, letting me know that they would fix it.

    Today Ron Moreno called me and asked what needed to be fixed. I told him and sent him picture of the build sheet, headstock serial number, and the bass. He said he would correct it and get it in the mail to me.

    The odd part was when he asked for the serial number so he could look up the bass. I told him, “CLF*****” and he asked for the rest of it. I said that was it and read it again. Then I checked the headstock and the build sheet. They matched. “Okay, that’s really odd. There should be two more numbers and it’s not coming up in our records.”

    Anyhow, they are going with that number and are sending me a correct (hopefully) build sheet.

    Such a disappointment. Really sorry to hear about the drama but maybe there’s light ahead.

    OTOH, you saw that video of the shop where shit is stacked on top of other shit, loose paper kicking around, no real QC department and I don’t recall seeing a well thought out assembly area. The spray booth was probably the most impressive simply because there were some bodies hanging that looked great. If Fender had any brains, they would pay the painter $250K to stay home and not paint for G&L. And it’s not just me, right, You guys that have come from manufacturing, R&D, fabrication, etc. thought that video showed a poorly set up shop floor? I’ve always believed in an afterlife, but for Leo’s sake, I hope I’m wrong. Disgraceful

    As I’ve said numerous times, the primary reason that I abandoned Fender is color option, yet here I am, back with them. In reality, I can take a Fender body to any body shop and get it painted for the same or less than a G&L, or I can do it myself

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #157389
    Armyadarkness
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    And the thing is, they really don’t have a huge product line. As far as US made 5 guitars and 5 basses. How did these chuckle heads get control the company? Must be nepotisin. At their current price structure and with good management they would be a manufacturer to be reckoned with as opposed to laughed at.

    Then again maybe the salaries reflect the quality. Or BBE is looking for an active loss statement every month? And think if they actually had distribution.

    They just dont care. Which really seems to be the standard. Gibson, Ibanez, and Rickenbacher are famous for not giving a fuck about customer service

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #157429
    Jim C
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    They found a way to phuc up ink on paper. My God, when does it stop?

    It stops when they go to sell themselves to some finance investment firm, and then when the buyer researches them, they find our website.

    Would love to see the P&L statements for the last 3 years.   From Whicki

    So the McCalren father and son team drive this boat and they gross about 1.768M.     Wonder what the profit is?     And I love some of their stuff and would love to see them turn this sinking ship around. They were given some great ideas and patents to work with.  For many, fabrication is the easy part. Design, proof of concept, and R&D are the huge hurdles.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    #158758
    fcleff69
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    Build sheet update:

    I emailed Ron today because it has been two weeks since we talked about getting a corrected build sheet for Ruby. I asked how it was coming along and what the ETA might be. I also asked if it was being sent to my dealer or if he needed my address so that he could send it directly to me.
    He replied, “I thought this was a done deal. Send me the serial number again so I can look it up.” I did just that (even though it was included in all of our earlier correspondence). The rest of the day today has been crickets.

    The Coberator. My other car is a Rocinante.

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    #158760
    Still4strings
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    Build sheet update:

    I emailed Ron today because it has been two weeks since we talked about getting a corrected build sheet for Ruby. I asked how it was coming along and what the ETA might be. I also asked if it was being sent to my dealer or if he needed my address so that he could send it directly to me.

    He replied, “I thought this was a done deal. Send me the serial number again so I can look it up.” I did just that (even though it was included in all of our earlier correspondence). The rest of the day today has been crickets.

    Ugh.

    Causing trouble in the sctmmc since November 13th, 2018.

    "Punk rock changed our lives." - D. Boon

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    #158771
    dedpool1052
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    If G&L could get their CS, and QC in check,

    They would be incredible.

    Sitting here like uninvited company.

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    #158791
    Armyadarkness
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    Build sheet update:

    I emailed Ron today because it has been two weeks since we talked about getting a corrected build sheet for Ruby. I asked how it was coming along and what the ETA might be. I also asked if it was being sent to my dealer or if he needed my address so that he could send it directly to me.

    He replied, “I thought this was a done deal. Send me the serial number again so I can look it up.” I did just that (even though it was included in all of our earlier correspondence). The rest of the day today has been crickets.

    There’s a reason that this meme was made.

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #158792
    Armyadarkness
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    If G&L could get their CS, and QC in check,

    They would be incredible.

    And unaffordable? Although, they never had these issues in the past, and they were cheap. It’s odd that the price is going up and quality down.

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #158844
    metron
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    There’s a reason that this meme was made.

    Was that from last year or the year before? 😀 I still want to order more G&Ls but alas I cannot. Because G&L makes G&L basses.

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    #158850
    Armyadarkness
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    There’s a reason that this meme was made.

    Was that from last year or the year before? 😀 I still want to order more G&Ls but alas I cannot. Because G&L makes G&L basses.

    It appears to have debuted on December 17, last year. I think Soulman, Spidey, and Bonin had issues then. I  too want more G&L’s

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

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    #158968
    metron
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    I  too want more G&L’s

    Same problem eh? Saves money and headaches not buying them.

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    #158973
    Mktrat
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    I too want more G&L’s

    Same problem eh? Saves money and headaches not buying them.

    But where is the fun in that?

    There's something about this that's so black, it's like how much more black could this be?
    And the answer is none. None more black. -Nigel Tufnel

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    #159165
    fcleff69
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    I want no more G&Ls.

    The Coberator. My other car is a Rocinante.

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    #159215
    Jim C
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    I still think the older ones on the used market can be a safe buy, (said the guy who has struggled with both a newer Fullerton and Tribute).

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    #159223
    Jeff Preston
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    My JB is ready for pickup from the luthier. Getting COVID tested this afternoon. If we’re negative, I’ll pick it up this week.

    JP

    A morning poem:
    Coffee, coffee, coffee. Everyone shut up. Coffee.

    7 users thanked author for this post.
    #159283
    Armyadarkness
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    My JB is ready for pickup from the luthier. Getting COVID tested this afternoon. If we’re negative, I’ll pick it up this week.

    Good prep work. I’d get a bag of weed, too… Oh, wait, it’s not G&L who worked on it, so you should be safe.

    First, whack the driver, then, off the passengers. I want everyone in the car whacked off.
    ... Al Capone

    7 users thanked author for this post.
    #159297
    Jeff Preston
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    My JB is ready for pickup from the luthier. Getting COVID tested this afternoon. If we’re negative, I’ll pick it up this week.

    Good prep work. I’d get a bag of weed, too… Oh, wait, it’s not G&L who worked on it, so you should be safe.

    Test was negative.

    JP

    A morning poem:
    Coffee, coffee, coffee. Everyone shut up. Coffee.

    7 users thanked author for this post.
    #159332
    metron
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    My JB is ready for pickup from the luthier. Getting COVID tested this afternoon. If we’re negative, I’ll pick it up this week.

    Good prep work. I’d get a bag of weed, too… Oh, wait, it’s not G&L who worked on it, so you should be safe.

    Test was negative.

    That is positive! Hope the JB is as well.

    5 users thanked author for this post.
    #159506
    Jeff Preston
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    Picked up the JB tonight. FINALLY, it plays like a dream!  Luthier really liked it and was asking about one he found for sale.

    Action is low with no fret buzz. I really like how he dressed the frets. So smooth!

    JP

    A morning poem:
    Coffee, coffee, coffee. Everyone shut up. Coffee.

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